Iceland’s Eyjafjallajokull volcano sent a huge plume of ash into the skies over Europe in April 14, 2010 forcing airports to shut down flights.
One year later, holiday claims filed by the affected passengers were reportedly still being reviewed by insurance firms if it was a true “adverse weather event”. Leading travel insurers Axa and Europ Assistance have declined to pay holiday claims because of this reason.
Airlines had already paid affected passengers refunds as well as food and accommodation expenses because of flight cancellations. Passengers have been frustrated by the slow release of compensation and some have brought the matter to the courts.
Some insurers are flatly denying holiday claims while airlines said they did not pay some claims because they were excessive.